Eltron Energy Private Limited (“Eltron Energy”/“We”/“Us”) is committed to upholding the privacy and security of the information supplied by every person (“User”/“You”) accessing and using any version of the https://www.eltronenergy.com/ (“Website”). This Privacy Policy explains the manner in which We collect and use User information. By accessing or using the Website You signify that You have read, understood and agree to be bound by this Privacy Policy. This Privacy Policy does not apply to information collected from residents of countries other than India.
Your access and use of the Website following any such change constitutes your agreement to follow and be bound by this Privacy Policy, as updated or modified. For this reason, We encourage You to review this Privacy Policy each time You access and use the Website. Your use of the Website and any disputes arising therefrom, is subject to this Privacy Policy.
We reserve the right to update or modify this Privacy Policy at any time without prior notice and such changes shall be effective immediately upon posting the updated or modified Privacy Policy on the Website and We shall not be bound to inform you of any modifications hereof.
On occasion, Eltron Energy may offer special programs, activities, events or promotions (“Programs”) that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information You provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.
Personal Information
a) We shall collect personal information of the User, by which he/she/it, as a person can be identified, including without limitation, name, gender, age, date of birth, mobile number, address, email address, any identity proof number, phone number, and information related to your property and electricity consumption necessary to provide solar installation services (“Personal Data” or “Personal Information”) as set forth in this Privacy Policy. It is hereby clarified that:
(i) While some User information has to be mandatorily provided, others are optional and certain portions of the information shall remain private and some shall be displayed to other Users; We shall always let the User know which is which.
(ii) Additional information may be gathered during subsequent use of the Website by the User, whenever the User chooses to provide it.
How Does Eltron Energy Collect Personal Information?
a) Certain mandatory information shall be collected at the time of registration on the Website which is required to enable the User to login to the Website and for Us to verify the User’s identity; and to safeguard against illegal activities like fraud, cheating, misappropriation, etc. as may be determined by Us; and/or our banking and service partners.
b) In order to use the facilities and services available on the Website, the User may be required, from time to time, to provide certain additional personal information after registration on the Website, which information shall be collected only upon receiving the User’s express consent.
c) We may also automatically receive and collect certain information from your participation in Eltron Energy programs or contests, industry and associations, and other anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of “cookies” sent to the Website, including mobile network information, standard web log information, traffic to and from our Website, tracking inside the Website and any other available information, from:
- An IP address, assigned to the device used by the User;
- The domain server through which the User accesses the Website and the functions and features therein; and
- The type of device used by the User (“Device”).
It is hereby clarified that such usage information collected is not associated with any Personal Data and is tagged to the unique identifier of a particular Device.
d) The User may choose to provide Us with access to certain personal information stored by third parties like social networking sites (e.g. Facebook and Twitter). We shall have access to such information to the extent allowed by the User’s privacy settings on that site and the User’s specific authorization.
e) In order to enhance our ability to provide valuable services and experiences to the User, We may automatically receive, collect and analyse your location information which may be accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location.
Links to Other Websites
Our website contains links to information on other websites. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
How Does Eltron Energy Use Personal Information?
Eltron Energy may use Your information to:
- Provide our products and services to You and make them better
- Develop new products and services
- Fulfill Your service requests, including site surveys, system design, installation, and post-installation support
- Provide customer service and handle requests, enquiries, complaints or disputes
- Send You administrative communications regarding Eltron Energy’s products or services
- Notify You about special promotions, government subsidies, or offers that may be of interest to You
- Invite You to participate in surveys about our products or services
- Better understand the interests of our customers and visitors
- Maintain Eltron Energy’s online services
- Protect Eltron Energy and our Users and secure our online services
- Comply with our legal and regulatory obligations, including obligations under the PM Surya Ghar scheme and BESCOM net metering requirements
Does Eltron Energy Share Personal Information?
a) Eltron Energy may share Your information within the Eltron Energy group companies/associates.
b) We shall not use User information for any purpose other than in connection with the Website and the services we provide. We shall not rent or sell User information. However, we may share Personal Information with our vendors, contractors, business and service partners, or other third parties (collectively, “Service Providers“). Service Providers may include analytics firms, advertisers, payment processing companies, customer service and support providers, email and SMS vendors, web hosting and development companies, our banking partners for financing solar installations, and authorities involved in subsidy disbursement under PM Surya Ghar.
c) Some Service Providers may collect personal data on behalf of Eltron Energy. These third parties may be provided with access to personal data needed to perform their functions. Eltron Energy’s practice is to require its Service Providers to keep Your Personal Information confidential and to use Personal Information only to perform functions for Eltron Energy.
d) Eltron Energy reserves the right to disclose Your information to respond to authorized information requests from government authorities, to respond to valid judicial requests, to address national security situations, to provide security and investigate potential fraud, or when otherwise required by applicable law.
Cookies and Other Tools
Eltron Energy collects information about You by using cookies, tracking pixels, web beacons and other technologies (collectively, “Tools“). We use this information to better understand, customize and improve User experience with Our website, services and offerings, as well as to manage Our advertising. Your web browser can be set to allow You to control whether You will accept cookies, reject cookies, or to notify You each time a cookie is sent to Your browser.
The following information is collected when visiting Our Website:
i) Log data: When You use Our Website, our servers automatically record information including your IP address, the pages You visited, browser type and settings, the date and time of Your request, and cookie data.
ii) Cookie data: We may use “session” cookies or “persistent” cookies to record log data, remember Your personal preferences, and serve You relevant advertising tailored to Your interests.
iii) Social media plugins: Our Website may use social media plugins (e.g., the Facebook “Like” button, Twitter share button) to enable You to easily share information with others. When You visit our online services, the operator of the social plugin can place a cookie on Your computer.
iv) Device information: We may also collect information about the device You are using to access Our services, including device type, operating system, device settings, unique device identifiers and crash data.
v) Interest-Based Advertising and Retargeting: Eltron Energy uses common tracking tools to deliver advertising for products and services You may want. We may show You ads on third-party websites after You have visited our site (commonly known as retargeting).
Your Privacy Choices
You may have certain rights and choices regarding Our processing of Your personal data. Depending on Your jurisdiction, applicable law may entitle You to additional consumer rights, including the right (with certain limitations and exceptions) to:
- Know the categories and/or specific pieces of Personal Information collected about You
- Access a copy of the Personal Information We retain about You
- Request deletion of Your Personal Information
If You no longer wish to receive notifications about our services, You may change Your notification preferences by contacting us at info@eltronenergy.com. We reserve the right to verify Your identity in connection with any such requests to ensure that We provide the information We maintain only to the individuals to whom it pertains.
How Does Eltron Energy Secure Information?
Eltron Energy will take reasonable steps to protect the security of Your information during transmission from Your computer and/or mobile to our servers, as well as to protect Personal Information in Our possession from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect user information, we cannot guarantee its absolute security.
Website Is Not For Minors
The Website should only be used or accessed by persons who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. If You are a minor (i.e. You are under the age of 18 years), You may use the Website only with the involvement of Your parent or guardian. Eltron Energy does not knowingly collect or use any information from minors. If You are a parent and become aware that Your child has provided Us with information, please contact us by e-mailing us at info@eltronenergy.com.
Third Party Sites
We may provide links to websites and other third-party content that is not owned or operated by Eltron Energy. The websites and third-party content to which we link may have separate privacy notices or policies. Eltron Energy is not responsible for the privacy practices of any entity that it does not own or control.
How Can I Contact Eltron Energy?
If You have questions about Your information or this Privacy Policy, please contact us by e-mailing us at info@eltronenergy.com or calling us at +91 79750 09078.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are provided below:
- Name: Sultan Mohiddin
- Address: Eltron Energy Private Limited, 1st Floor, 228, 100 Feet Road, HRBR Layout 1st Block, Kalyan Nagar, Bengaluru, Karnataka 560043
- Phone: +91 79750 09078
- Email: info@eltronenergy.com
The Grievance Officer shall acknowledge the complaint within twenty-four (24) hours and dispose of such complaint within a period of fifteen (15) days from the date of its receipt.
Last updated: May 2026.